Why do you need procedures?

“Great businesses are based on systems….If you have procedures and policies in place – and they are in writing – it basically means that any employee can come into your business and with the appropriate training pick up the recipe that keeps your business functioning.” Leading business commentator and business coach Peter Switzer

“Without documentation, all routinized work turns into exceptions…Documentation is an affirmation of order.” Michael Gerber, founder and chairman of E-Myth Worldwide and author of the E-Myth bestsellers